Billing Terms
Payment of all orders are done with Cash on Delivery, ZWL Bank Transfer, USD Nostro Bank Transfer, ZWL and USD Bank Deposit in Ecobank or Cabs. In addition we offer VISA and Mastercard payments directly on the website or 10ngah Apps.
**Please Note Cash on Delivery is only available in Harare, Chitungwiza, and Bulawayo. You can safely use all other payments in cities outside these three cities.
Below are our refund policies.
10ngah Return Policy
The following return policy applies to domestic orders only.
Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to top designer labels and coveted products at a significant discount. As a result, not every product can be returned or returned for cash. To make the process easier for our valued members, we've broken down the details on what exactly is returnable and when you can expect to receive cash back or 10ngah.com credit. If you need any further assistance or clarification, please contact: customersupport@10ngah.com
You can return the following items:
All sized items, which includes clothing, footwear, and belts unless the item is marked Final Sale or otherwise noted as non-returnable on the product page.
The following items are non-returnable:
All non-sized items, including handbags, ties, toys, and more are not eligible for return. Exceptions may apply so please check the individual product page carefully. The return availability status is also noted on each product in your cart at checkout.
Returns and Credits
10ngah.com allows you to return your product within 14 Days of Delivery. They will be a 25 percent levy against the original price. If product has been used refund will be in the form of 10ngah.com Credit and if product has significant wear and tear 10ngah.com reserves the right to refuse and return the product without any form of credit. If product has not been used refund will be in the form of the original payment minus the 30 percent restocking charge.
- Receive 10ngah Credit with no additional return charges.
- Receive a refund back to the original form of payment minus a 30 percent restocking fee.
10ngah Credits may be used on 10ngah.com and its affliate 10ngah sites. 10ngah Credits may not be used to purchase Gift Cards.
10ngah Credits cannot be transfered to any other monetary form of payment or transfered to other users.
If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, you must contact customerservice@10ngah.com and you will receive your refund in 10ngah Credits.
Exchanges
Love your purchase but it doesn't fit? We're happy to exchange it for another size of the same product if we have it available in our inventory. To start an exchange, contact customerservice@10ngah.com .
As part of the exchange, you will be asked to pay for the new item in full. You will be reimbursed to the original form of payment including the price of shipping when we receive your return.
Return or Exchange Eligibility Window
Eligible item(s) must be returned or exchanged within 14 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes.
Delivery Fee
Customer reverses the right to reject a delivery; however, delivery fee will be the responsibility of the customer, particulary orders which are made by the customer individually. 10ngah.com reserves the right to cancel delivery fee at any time. 10ngah.com gives customer upto three weeks to remit delivery fee to 10ngah.com, at which point we will formally start legal collection procedures to get collect the delivery fee. All charges associated with the collection of the delivery fees are the reponsibility of the customer.
Start a Return or Exchange
It's easy! To start a return or exchange, please contact: customersupport@10ngah.com
May 4th: Covid 19 Crisis Update: Due the Covid 19 Please allow up 7 days to get a reply from 10ngah.